Privacy Policy — 777com
Your personal data matters to us. This policy explains exactly what information 777com collects, why we collect it, how it is used, and the rights you hold over your own data.
Overview
This Privacy Policy ("Policy") describes how 777com ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player") who access or use the 777com website and associated services available at https://777com.im ("Platform").
777com is committed to handling your personal information with care and in full compliance with applicable data protection principles. We collect only the data we genuinely need to operate a safe, fair, and compliant gaming platform for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.
By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact our support team to arrange account closure.
Important: 777com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to operate, improve, and protect the Platform and your account.
Data We Collect
When you register, use, or interact with the 777com Platform, we may collect and process the following categories of personal data:
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If any such data is provided incidentally in a support communication, it will not be processed for any purpose beyond resolving the relevant query.
How We Use Your Data
777com processes your personal data only for clearly defined, lawful purposes. We do not use your data in ways that you would not reasonably expect given the nature of an online gaming platform. The primary purposes for which we process your data are set out below.
We use your identity, contact, and account data to create and maintain your 777com account, authenticate your login sessions, process your deposits and withdrawals, calculate and credit bonuses, and deliver the gaming services you have requested. This processing is necessary for the performance of our contract with you.
We are required to verify your identity and age before permitting withdrawals and in response to any compliance concern. Your identity documents, date of birth, and contact information are used for this verification. Players must be 21 years or older; age verification is a legal and operational requirement, not an optional step.
Technical data, financial records, and behavioural data are analysed to detect and prevent fraudulent activity, money laundering, duplicate account creation, bonus abuse, and unauthorised access to accounts. This processing is in our legitimate interest and in the interest of all honest players on the Platform.
We monitor betting patterns, session frequency, deposit velocity, and account activity to identify potential signs of problem gambling. Where indicators are present, we may proactively reach out to a player, apply protective limits, or temporarily restrict access. This processing is conducted in the best interests of our players and is a core part of our commitment to responsible gaming.
Communications data and account information are used to handle support queries, investigate complaints, and improve the quality of our customer service. Support interactions may be recorded and retained for training and quality assurance purposes.
Aggregated and anonymised technical and behavioural data is used to analyse how players use the Platform, identify technical issues, test new features, and improve the overall user experience. Where analytics involve personal data, we minimise the use of identifiable information and rely on aggregated datasets wherever possible.
With your consent, we may send you promotional communications about new games, bonuses, BPL cricket specials, Eid promotions, and other 777com offers via email or SMS. You may withdraw your consent at any time by updating your communication preferences within your account settings or by contacting our support team. Withdrawing marketing consent does not affect any other aspect of your account.
Cookies & Tracking
777com uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit our site. They help us remember your preferences, keep your session active, and understand how players navigate the Platform.
- Essential cookies are required for the Platform to function correctly. They enable login sessions, secure page navigation, and the cashier. These cannot be disabled without breaking core functionality.
- Analytics cookies collect aggregated data on how pages are used, which games are most visited, and where technical errors occur. This data is used solely to improve the Platform.
- Preference cookies remember your language setting, display preferences, and notification choices so you do not need to reconfigure them on each visit.
- Security cookies help detect suspicious login attempts, unusual session behaviour, and potential fraud signals in real time.
You may manage cookie preferences through your device or browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the Platform, including logging in and making deposits.
Data Sharing & Disclosure
777com does not sell your personal data. We share your data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment processors — Your financial transaction data is shared with payment service providers (including bKash, Nagad, Rocket, Upay, and partner banks) solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
- Identity verification providers — Where additional KYC checks are required, your identity document data may be shared with third-party verification service providers operating under strict data processing agreements.
- Game providers — To deliver game content, certain technical session data (such as your player ID and bet amounts) is shared with licensed game studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. This data is used solely to run the game you have chosen to play.
- Legal and regulatory authorities — We may disclose your data to law enforcement agencies, financial regulators, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect crime.
- Business operations — We may share data with auditors, legal advisors, and technical service providers under strict confidentiality obligations where necessary to operate the Platform.
No cross-border transfers for marketing: 777com does not transfer your personal data to third-party marketers, data brokers, or advertising networks in any jurisdiction. Your data stays within our operational infrastructure and is not monetised.
Data Security
777com implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes, but is not limited to, the protections described below.
All data transmitted between your device and 777com servers is encrypted using TLS/SSL protocols.
Account passwords are stored as one-way cryptographic hashes. We never store or transmit plain-text passwords.
Internal access to personal data is restricted to authorised staff on a strict need-to-know basis with audit logging.
Our systems are continuously monitored for intrusion attempts, anomalous activity, and potential data breaches.
Account and transaction data is backed up regularly to encrypted, access-controlled storage to prevent data loss.
Security practices and data handling procedures are reviewed and audited on a regular basis to maintain high standards.
While we take every reasonable precaution, no online system can be guaranteed 100% secure. If you suspect that your account has been compromised, please contact us immediately at [email protected] so that we can take protective action.
Data Retention
777com retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal and operational obligations. The specific retention periods below apply to different categories of data.
- Account and identity data is retained for the duration of your account and for a minimum of five years following account closure, to satisfy anti-money laundering record-keeping requirements.
- Financial transaction records (deposit and withdrawal history) are retained for a minimum of five years following each transaction date, in line with standard financial record-keeping obligations.
- Support communications are retained for up to three years from the date of the last interaction, unless a formal complaint or legal matter requires longer retention.
- Marketing consent records are retained for as long as you remain a registered player and for one year following account closure, to demonstrate compliance with consent requirements.
- Technical and behavioural logs are typically retained for 12 months in identifiable form, after which they are anonymised or deleted.
When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual.
Your Rights
As a 777com player, you have certain rights in relation to your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected].
You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within a reasonable timeframe, providing a clear summary of the data we process and the purposes for which it is used.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For basic profile details (such as contact number or email address), you can make changes directly within your account settings. For identity-related corrections, please contact our support team with supporting documentation.
In certain circumstances, you may request the deletion of your personal data. Please note that we are unable to delete data that we are legally required to retain (such as financial transaction records and KYC documents held for anti-money laundering compliance). Where deletion is possible, we will action your request promptly.
Where our processing of your data is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not affect processing based on other legal grounds such as contractual necessity or legal obligation.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, in which case we will assess whether our interests are overridden by your rights and freedoms in the specific circumstances.
Changes to This Policy
777com may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will publish the revised Policy on this page with an updated "Last Updated" date. Where changes are significant, we may also notify you by email to your registered address.
Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data. The English language version of this Policy is the authoritative version; in the event of any inconsistency with any translated version, the English text shall prevail.
Questions about this Policy? Contact us at [email protected] with the subject line "Privacy Query". Our team will respond within two business days.
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